Terms & Conditions
The term ‘Peter James Leather Company Inc.’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is located in Vaughan, Ontario. The term ‘you’ refers to the user or viewer of our website.
All pricing on www.peterjames.ca is in USD. (United States Currency)
All orders are shipped with full insurance and tracking, a signature is required upon delivery for all orders placed online from www.peterjames.ca. Once an order has been shipped from Peter James Leather Co. we will not be held responsible for undelivered or lost packages. In the rare case of a package not being delivered, Peter James Leather Co. will assist you in submitting a "Lost Package Claim" (service ticket) with the carrier. If the issue is not resolved within 45 business days, we will reship your order. No refunds will be issued. All sales are final, please refer to our Exchanges & Returns page for more information.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of Ontario, Canada
Shipping Cut-off Times
GROUND SHIPPING: Orders received by 12pm EST are shipped out the same business day via our free ground shipping option. Orders received after 12pm EST are shipped the following business day. Orders received after 12pm EST on Friday’s are shipped on the following Monday.
Custom Monogram orders will ship within 2-5 business days of the date the order was placed.
We ship internationally via DHL Express for the best service and rates. We charge a flat fee of $55 for standard shipping (5-9 days) to all countries outside North America and $105 for express shipping (1-4 days). Please note that any and all excise taxes, duties, and levies are not included in this rate and are the responsibility of the buyer upon receipt.
Excise taxes, duties, and levies
Shipping costs are exclusive of excise taxes, duties, and levies pertaining to your country/region. It is the buyers responsibility to be affluent with their region's excise taxes, duties, and levies on goods imported from Canada. Peter James Leather Company Inc. is not responsible for paying, all or in part any excise taxes, duties, and levies imposed by your country/region.
Orders can only be cancelled if they have not already been processed for shipping. A cancellation request must be submitted to a Client Service Advisor by phone, by calling 1 (888)342-6656.
Enjoy a FREE 14-day quality guarantee. Free returns within 14 days of purchase on unused items, excluding shipping charges.
No exchanges or returns permitted on personalized products and furniture, unless otherwise defective upon receipt.
We know the quality and durability of our product is top notch, as such we accept exchanges on defective items only. Exchanges (excluding furniture) must be requested within 14 days of your order. We will replace a defective product with the same item.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. To inquire about an exchange please email: firstname.lastname@example.org, describing your issue in detail. Pictures of the defects are required so we can determine if you are eligible for a replacement.
Once we have approved your return, we will provide you with the return instructions. Note: Depending on your location and product availability, delivery times for exchanged products will vary.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, at which point we will process your exchange.
Should you require any additional information or assistance, please do not hesitate to contact our Client Services Team at email@example.com. One of our dedicated advisors will be happy to assist you.
Personalized products and furniture are final sale unless otherwise defective upon receipt. No exchanges or returns permitted.